Case StudiesLinetrack Infrastructure Services
Utilities

Linetrack Infrastructure Services

Lineside Assets Survey Team

Multiple disconnected systems tracking the same lineside assets with different IDs, leading to hours of manual cross-referencing and data reconciliation.

Annual savings identified
£47,320
5 week payback
Maturity Score
1.6 → 3.0
Annual Waste
£47,320
Risk Flags
4 identified
Top Priority
Asset ID Crosswalk

The Transformation

From scattered spreadsheets and confusion to a connected, organised system.

Customers
Jobs
Invoices
Materials
Connected & Organised
After: Clarity
XLSX
FINAL_final_v2.xlsx
CSV
data_backup_OLD.csv
XLSX
Copy of Master (2).xlsx
XLSX
client_list_NEW_USE_THIS.xlsx
PDF
invoices_DONT_DELETE.pdf
DOCX
notes_meeting_v3_FINAL.docx
Before: Chaos
Drag to compare

The Problem

Pain points identified during discovery, each costing time and money.

Total annual waste: £58,968
1

Which System is Right?

Staff spending 3+ hours daily trying to match assets across SAP, GIS, and internal spreadsheets.

Frequency: Daily
£39,000/yr
2

Location Confusion

Assets recorded in different formats (ELR, grid ref, mileage) causing survey teams to visit wrong locations.

Frequency: Weekly
£11,648/yr
3

Photo Management Chaos

Thousands of asset photos in folders with inconsistent naming, making evidence retrieval nearly impossible.

Frequency: Daily
£5,200/yr
4

Version Control Nightmare

Multiple copies of the "master" tracker, each with different updates, causing data conflicts.

Frequency: Weekly
£3,120/yr

The Solution

A unified ID crosswalk system linking all asset identifiers, with a single tracker replacing multiple spreadsheets and automated photo management.

Week 1-2

Quick Wins

Immediate improvements with minimal disruption

  • Standardised naming convention
  • Single source tracker created
  • ID crosswalk mapping started
Week 3-6

Foundation

Building the core data infrastructure

  • Complete ID crosswalk
  • Location format standardisation
  • Historical data migration
Week 7-10

Mobile Capture

Field team tools and workflows

  • Mobile data capture app
  • Auto-linked photo uploads
  • Real-time sync to central tracker
Week 11-12

Automation

Reducing manual work with smart automation

  • Automated reconciliation reports
  • Exception alerts
  • Dashboard rollout

Maturity Assessment

How the organisation scored across five key dimensions of data maturity.

1234DataProcessesToolsPeopleCulture
Before:1.6
After:3.0
+1.4 improvement

Results & ROI

The measurable impact of transforming data chaos into clarity.

£4,500
Investment
Total project cost
£47,320
Annual Savings
Time and error reduction
5 weeks
Payback Period
Return on investment
£137,460
3-Year Benefit
Projected total savings

What They Said

Real feedback from the people living with these challenges.

"

"I spend more time finding information than actually scheduling surveys. It's frustrating."

S
Survey Coordinator
Linetrack
"

"Every system shows different data for the same asset. Which one do I trust?"

F
Field Supervisor
Linetrack

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